In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Loqate have surveyed over 3,000 global consumers and 300 retail executives to bring you their latest...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Many companies upgrade their CMS as part of a larger digital transformation initiative. Adopting a new...

To learn more about the impact of shifting consumer behaviors, PayPal partnered with AdWeek to better...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

The benefits of e-signature technology are far reaching. Today, e-signature technology is used around...

Whether you're looking to centralize your content silos or empower your marketing team to more efficiently...

How Five Leading Canadian Companies Engage Audiences in a Work-from-Home World. The threat of COVID-19...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly...