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Gong commissioned Forrester Consulting to create a Total Economic Impact Study to assess the relationship...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

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Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action....

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The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...