We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

As well as increased delivery volumes, ‘COVID sensitization' has led to customers expecting more. Last...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

The benefits of e-signature technology are far reaching. Today, e-signature technology is used around...

Pharmaceutical manufacturers lose so much revenue through B2B re-ordering errors. So why are more not...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Guide to Electronic Signatures As work moves outside the walls of a traditional brick-and-mortar office,...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

B2B marketers have shifted the way they do business as digital channels become the default approach....

See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Self-scanning or Scan and Go shopping experiences were already making steady inroads across Europe entering...