Electronic signatures have gone mainstream. Research for this report found that the technology is now...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

How can companies maximize their investments and take full advantage of the resources they already have...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....