In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...