Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

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Electronic signatures have gone mainstream. Research for this report found that the technology is now...

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The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

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In today's market, customers control the buying journey – a trend that has accelerated with the increased...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...