We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...